Learner Resources-ICTWEB437 Create website testing procedures Qualification aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency SITXHRM003 Lead and manage people SITXFSA001 Use hygienic practices for food safety SITXWHS003 Implement and monitor work health and safety practices BSBMGT517 Manage operational plan SITHFAB002 Provide responsible service of alcohol SITXHRM004 Recruit

Units of competency AURHTB001 Diagnose and repair heavy vehicle air braking systems AURHTX001 Diagnose and repair heavy vehicle manual transmissions AURHTE002 Diagnose and repair heavy vehicle compression ignition engines AURTTA006 Inspect and service hydraulic systems AURETR022 Diagnose and repair vehicle dynamic control systems AURHTQ003 Diagnose and repair heavy vehicle drive shafts AURETR024 Diagnose and repair compression ignition engine management systems AURHTD002 Diagnose and repair heavy commercial vehicle steering systems AURHTD003 Diagnose and repair heavy commercial vehicle suspension systems AURHTZ001 Diagnose and repair heavy vehicle emission control systems AURTTF005 Diagnose and repair engine forced-induction systems AURTTF002 Inspect and service diesel fuel injection systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

grief and trauma CHCDIS010 Provide person-centred services to people with disability with complex needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCMER303 Sell products and services SIRRMER003 Coordinate visual merchandising activities SIRRINV002 Control stock ICTWOR304 Manage spare parts MEM12024 Perform computations AHCMER304 Recommend irrigation products and services SIRRINV001 Receive and handle retail stock * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-ICTWEB437 Create website testing procedures Qualification aggressive or abusive customers SIRXCEG009Our learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all